Previous Job Title: HR Specialist

Previous Company: OBW Technologies

Years In Previous Job: 1-2 years

Skills and Experience gained: Recruitment and onboarding Performance Management Benefit Administration Training Coordination HR Projects Provide guidance and support to employees and managers

Previous Job Title: HR Specialist

Previous Company: Apple

Years In Previous Job: 1-2 years

Skills and Experience gained: Provided guidance and support to 20 HR Helpline advisors in an effort to provide excellent customer service to Apple employees and Managers across EMEIA • Focused on data and metrics to drive operational excellence across the team • Advised agents on how to handle complex queries and acted as first escalation point for Managers and employees • Provided training and process updates to HR Helpline team to ensure they were set up for success • Collaborated and engaged effectively with partner teams such as Payroll, Benefits Admin and Coordination Services. Interacted with Managers to drive best practice across our teams • Engaged with global HR Helpline teams to ensure alignment of processes and global consistency • Participated in leadership calls and provided input into weekly reporting to leadership team • Partnered with global Centers of Excellence such as Stock, Benefits, HR Records, Recruitment to ensure we were kept up to date on topics and issues which affect employees in EMEIA • Documented all process changes and ensured knowledge base and web content was kept up to date • Actioned Subject Access Requests from employees and former employees in line with GDPR regulations. Worked closely with the DPO and Legal team to ensure all requests were actioned in a timely fashion • Partnered with recruitment to attract new employees to HR Helpline team. Conducted CV screening and first round interviews • Prepared training plan for new hires and ensured their new hire experience was a positive one • Planned and facilitated team meetings and training sessions for the team • Provided cover for HR Helpline Manager when he on leave or travelling

Previous Job Title: HR Operations Manager

Previous Company: Ervia

Years In Previous Job: 1-2 years

Skills and Experience gained: Managed team of 12 HR professionals based in Cork and Dublin • Ensured that a high quality, responsive and effecOve HR transacOonal support service was provided to all business units • Promoted a strong customer service culture within the HR OperaOons team • Monitored SLA's and KPI's for HR and communicated these to Head of HR OperaOons • Managed the resources within the team, ensuring adequate capacity and skills to meet business requirements • Drove conOnuous improvement and implementaOon of best pracOce to improve performance • Developed and promoted effecOve working relaOonships with all parts of the Ervia business • Managed the provision of all HR transacOonal services including benefit admin, L&D admin, performance management admin, recruitment and contract admin • Reported Monthly on KPI’s and team performance to Head of Shared Services • Key contributor in HR TransformaOon process workshops • Member of GDPR readiness team, assessed current processes and determined what changes were required

Previous Job Title: Supervisor – HR Shared Services EMEA

Previous Company: EMC

Years In Previous Job: 6-10 years

Skills and Experience gained:

Previous Job Title: HR Generalist

Previous Company: Google

Years In Previous Job: 3-5 years

Skills and Experience gained: