Previous Job Title: Assistant Manager, Recoveries ASU,

Previous Company: AIB Group

Years In Previous Job: 3-5 years

Skills and Experience gained: • Managed all Arrears Support Unit (ASU) Legal cases, ensuring smooth operations and compliance with CCMA and CPC regulatory standards. • Provided high-quality assurance to senior management, meeting daily operational reporting requirements, and ensuring the timely delivery of case reports. • Led efforts to identify and implement process improvements and structural changes to optimize the management of volume cases and enhance efficiency in collaboration with external solicitors. • Worked closely with internal and external stakeholders, ensuring effective communication and the escalation of issues to relevant authorities, as necessary. • Ensured 100% compliance with regulatory requirements related to mortgage arrears, including adherence to the Code of Conduct of Mortgage Arrears (CCMA), Consumer Protection Code (CPC) and Code of Conduct for Business Lending to Small and Medium Enterprise (SME). • Developed and motivated a high-performing team, fostering a culture aligned with AIB’s Ethos and providing guidance to ensure the team’s success and development. • Monitored team results and provided analysis to senior management, contributing to continuous improvement efforts. • Delivered consistent communication with clients and stakeholders, including building relationships through presentations and workshops for the ASU team. • Successfully achieved targets and deadlines, demonstrating a proven track record in meeting performance objectives.